FAQ

  • Do you offer a money back guarantee?
  • Can I cancel at anytime?
  • Are there any restrictions on hosting accounts?
  • Can I use an existing domain?
  • How long until my domain is fully active?
  • When can I upload my files?
  • If I choose the "free domain" offer, do I own the domain? Can I transfer it to another hosting company?
  • What if I don't know anything about web hosting?
  • Can I check my e-mail from the web?
  • Can I use FrontPage extensions?
  • Do you offer Telnet?
  • Can I have any e-mail address?
  • Do you offer misdirected e-mail forwarding ("catch all" e-mail)?


    Do you offer a money back guarantee?
    Yes! Our services come complete with a 30 day money back guarantee. If you chose to receive the free domain, then there will be a $15.00 cancellation fee.

    Can I cancel at anytime?
    You may cancel your account at any time. We do not require any contracts. We hope that once you see and use our services, you will have no reason to cancel.

    Are there any restrictions on hosting accounts?
    We do not allow ANY adult content, links to other adult sites, illegal activity, chat servers, warez servers, etc. Please read our policy page at:

    http://www.a-1hosting.com/policies.htm

    Can I use an existing domain?
    Yes! All you need to do is update your nameservers to point to ours. You will receive detailed instructions in the welcome letter you receive once you sign up.

    How long until my domain is fully active?
    It typically takes 24 - 48 hours for your domain to point to our servers. If you registered your domain through us, it usually takes 24 hours.

    When can I upload my files?
    You can upload your files immediately when you receive your login information. Each of our websites has a static IP number. You can use this number until your domain is transferred. This way, your site will not have any downtime while it is being transferred.

    If I choose the "free domain" offer, do I own the domain? Can I transfer it to another hosting company?
    The domain will be registered in your name. You may transfer the domain to any hosting company. There are no charges unless you cancel within the first 30 days. We will continue to pay for your domain as long as you host with us. If you transfer the domain, the renewal will be $25 per year beginning the first year after the domain is registered.

    What if I don't know anything about web hosting?
    Our easy to use control panel will allow you to configure your account with any web browser. The interface will allow you to easily add e-mail boxes, change your password, install FrontPage extensions, and much more. Also, we have a detailed instruction manual for more information on using all of our services.

    Can I check my e-mail from the web?
    Yes! You can check the e-mail of any box on your site using a web browser anywhere in the world. You will also be able to keep an address book, write e-mail, delete e-mail and much more from this interface. The login is separate from the control panel. This way, end users will be allowed to access the webmail without having to know the control panel password.

    Can I use FrontPage extensions?
    With a click of a button in the control panel, you can easily add FrontPage extensions to your account. You may use any version of FrontPage. ** Please note, you must own a copy of Microsoft FrontPage to use this feature. **

    Do you offer Telnet?
    We offer SSH with our server plans. SSH is a secure version of telnet. We have detailed setup instructions in the manual to help you set this feature up.

    Can I have any e-mail address?
    You may have anyname@yourdomain.com.

    Do you offer misdirected e-mail forwarding ("catch all" e-mail)?
    Yes. If someone types in the wrong e-mail address, it will still forward to the default account. So anything addressed to @yourdomain.com will go to the default box unless there is an individual address set up for that name. This way, you do not miss any e-mails.


    Questions? Contact Us

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